Warranty coverage & Limitation of liability

New vehicle’s warranty

The following chart illustrates the warrant coverage and limitation of liability by kilometers and by months. Under the basic coverage, the complete vehicle, except the tires and the items listed in “Items not covered by the warranty” is covered against defects in factory supplier materials and workmanship.

The basic coverage begins at the Warranty start date and lasts 36 months or 60,000km whichever comes first.

In addition, Ford Motor Company provides a warranty of 5 years or 100,000km on powetrain (Engine, transmission and drive line).

Warranty starting date

The warranty period begins on the date of delivery of your vehicle, or the date of first use, which is recorded on the back page of the Warranty book.

Items not covered by warranty

This warranty will not apply to: damages resulting from accident, fire, floods or other casually, failures due to misuse, racing, alteration – also, parts are not supplied by the manufacturer of the vehicle. – and/or overloading beyond the specified vehicle weight rating, deterioration of paint, bright metal or soft trim from user exposure.

Any vehicle on which the odometer has been altered so that the actual mileage can’t be determined, and failure caused by not maintaining the vehicle of improper maintenance.

The local dealer assumes no responsibility for loss of use of the vehicle, loss of time, inconvenience, commercial loss or consequential damages.

Lao Ford City Vientiane

Mon-Sat 8AM-5PM

Souphanouvong Avenue, Khunta Village, Sikhottabong District, Vientiane Capital

Lao Ford City Savannakhet

Mon-Sat 8AM-5PM

Kaisone Phomvihan Road KM7, Oudomvilay Village, Kaisone Phomvihan District, Savannakhet Province

Lao Ford City Luang Prabang

Mon-Sat 8AM-5PM

13 North Road, Viengmai Village, Luang Prabang District, Luang Prabang Province

Lao Ford City Pakse

Mon-Sat 8AM-5PM

13 South Road, Khane Kheung Village, Pakse District, Champasack Province

Lao Quick Lane

Mon-Sat 8AM-5PM, Sun 9AM-4PM

Dongpaina Road, Saphanthong Neua Village, Sisattanak District, Vientiane Province


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